Privacy Policy

This Privacy Policy explains how bodog collects, uses, and protects personal information of users and visitors of the website bo-dog.ca. It applies to all players accessing the services offered by bodog and to all users visiting the website. The effective date of this Privacy Policy is June 15, 2025.

Who We Are

bodog is operated by Connaught Media BV, a company registered in Curaçao under the registration number 145098. Connaught Media BV is the legal entity responsible for the operation and management of bodog online casino services on bo-dog.ca. The company holds valid gaming licenses issued by the following regulatory authorities, with licenses prolongated through 2025:

Curaçao eGaming - License Number: 1668/JAZ, authorizing online gaming activities
Antigua and Barbuda Financial Services Regulatory Commission (FSRC) - License Authority (license number not specified), authorizing online gaming activities

While the headquarters and legal address are not specifically disclosed, Connaught Media BV is the parent company overseeing bodog operations. The platform operates in compliance with applicable Canadian provincial regulations, noting that access is geo-restricted or blocked in certain provinces such as Manitoba, Ontario, and Quebec.

For data protection inquiries or to contact the Data Protection Officer (DPO) or responsible data protection department, please use the contact information found on our official website's contact section.

What Personal Data We Collect

bodog collects and processes various categories of personal data necessary to provide and improve its services, ensure security, comply with legal obligations, and for marketing purposes. The categories of data collected include:

Personal Data: This includes full name, date of birth, email address, phone number, postal address, and other identification information provided during registration or account management.
Technical Data: Information automatically collected when using our services, including IP addresses, browser type and version, device identifiers, operating system, access times, and server logs.
Payment Data: Data related to payment methods, bank account or credit/debit card details, transaction history, billing address, and other payment-related information required to process deposits, withdrawals, and financial transactions.
Behavioral Data: Information related to your activity on the site such as betting patterns, game usage, clickstreams, and interaction logs to enhance user experience and for responsible gaming monitoring.
Cookies and Similar Technologies: Cookies, pixels, and other tracking technologies are used to collect data on user preferences, session identification, site analytics, advertising effectiveness, and fraud prevention.

Legal Basis for Processing

Under applicable Canadian data protection laws and relevant international frameworks, bodog processes personal data based on the following legal grounds:

User Consent: Certain processing activities, particularly marketing communications and cookie usage beyond essential cookies, are based on your explicit consent.
Contractual Necessity: Processing personal data is necessary to fulfill the contract between bodog and the player, including account creation, service provision, payment processing, and payout of winnings.
Legitimate Interests: Bodog processes data to protect its legitimate interests such as preventing fraud, ensuring platform security, performing analytics to improve services, and detecting abusive behaviors.
Compliance with Legal Obligations: To comply with regulatory requirements including Know Your Customer (KYC), Anti-Money Laundering (AML), tax reporting, auditing, and other statutory obligations imposed on online gaming operators.

Purpose of Processing

bodog uses the collected personal data for the following purposes:

To provide, maintain, and improve casino and gaming services available on bo-dog.ca.
To manage player accounts, verify identity, and process deposits, withdrawals, and payouts.
To monitor compliance with applicable laws, regulations, and policies relating to responsible gambling and anti-fraud measures.
To perform data analytics to improve user experience, personalize content, optimize service delivery, and enhance website performance.
To communicate marketing offers, updates, and promotional materials, when users have provided their consent to receive such communications.
To ensure the security and integrity of the platform through fraud detection and prevention techniques.

Disclosure & Sharing

bodog may disclose personal data to third parties under strict confidentiality and data protection obligations for the following purposes:

Payment Service Providers: Banks, payment processors, and financial institutions involved in deposit, withdrawal, and payment processing activities.
Service Providers and Vendors: Entities providing IT infrastructure, hosting, customer support, auditing, and compliance services necessary for casino operations.
Regulators and Authorities: Gaming commissions, tax authorities, law enforcement agencies, and other regulatory bodies when legally required or to comply with investigations and reporting obligations.
Affiliates and Partners: In the context of marketing and affiliate programs, subject to user consent where applicable.
Advertising Networks: For marketing and promotional purposes, only with explicit consent given by the user to receive such communications.

International Transfers

As bodog is operated by Connaught Media BV based in Curaçao, collected personal data may be transferred and processed outside Canada, including jurisdictions such as Curaçao and Antigua and Barbuda. These international transfers are conducted in accordance with applicable data protection legislation and are safeguarded by appropriate measures such as:

Standard Contractual Clauses approved by relevant data protection authorities
Data protection agreements ensuring an adequate level of security and confidentiality

bodog ensures that any international data transfer respects Canadian privacy requirements and that adequate safeguards are implemented to protect personal data during transfer and processing.

Data Retention

bodog retains personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The general retention periods are as follows:

Personal Data: Retained for no more than five (5) years following the closure or inactivity of a player account, unless a longer period is required by applicable law or ongoing investigation.
Transaction and Payment Data: Retained in accordance with financial and tax regulatory requirements, generally up to five (5) years.
Behavioral and Technical Data: Retained for the duration necessary for analytics, security, and fraud prevention purposes, typically aligned with account activity periods.
Cookies and Tracking Data: Retention durations depend on the cookie type and purpose, as detailed in our Cookies & Tracking Technologies section.

Data deletion requests by users are honored in accordance with applicable laws, subject to limitations imposed by legal or operational requirements.

Your Rights

Under applicable Canadian data protection laws, you have the following rights regarding your personal data processed by bodog:

Right of Access: You may request confirmation of whether your personal data is being processed and obtain a copy of the data held.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
Right to Erasure: You may request deletion of your personal data, subject to exceptions where data retention is required for compliance or legitimate purposes.
Right to Restriction of Processing: You can request limiting how your personal data is processed under certain circumstances.
Right to Object: You have the right to object to processing based on legitimate interests or marketing communications.
Right to Data Portability: Where applicable, you can request transfer of your personal data to another service provider in a structured and commonly used format.
Withdrawal of Consent: You may withdraw any consent you have previously given for marketing or cookie use at any time without affecting the lawfulness of prior processing.

Requests to exercise any of these rights can be submitted via the provided contact details in the Complaints & Contacts section. Proof of identity may be required to protect your privacy and security.

Cookies & Tracking Technologies

bodog uses cookies and similar tracking technologies to enhance website functionality, analyze usage, and deliver personalized marketing. The types of cookies and their purposes include:

Session Cookies: Temporary cookies that enable essential site functions during a browsing session. These cookies expire once the browser is closed.
Persistent Cookies: Cookies that remain on the device after the session ends to remember preferences, login details, and settings for future visits.
Third-Party Cookies: Cookies set by external providers such as analytics platforms, advertising networks, and social media services.

Purposes of Cookies:

Functional: To maintain user sessions, preferences, and accessibility features.
Analytics: To track and analyze user behavior, page visits, and optimize website performance.
Advertising: To deliver targeted advertisements and measure campaign effectiveness.

Users can manage or disable cookies via their browser settings or through the website's internal cookie management panel, if available. Please note that disabling certain cookies may affect the functionality and user experience of the platform.

Data Security

bodog is committed to maintaining the highest standards of data protection and implements comprehensive technical and organizational measures to safeguard personal data, including:

Encryption: Use of Secure Socket Layer (SSL) protocols to encrypt data transmitted between users and the website.
Access Controls: Restricted access to personal information based on job function and requiring strong authentication procedures.
Regular Audits: Conducting periodic security assessments and audits to identify and mitigate risks.
Staff Training: Training personnel on data protection policies, confidentiality obligations, and security best practices.
Incident Management: Procedures in place for timely detection, investigation, and reporting of data breaches or security incidents.

Complaints & Contacts

If you have any questions, concerns, or complaints regarding the handling of your personal data by bodog, you may contact our Data Protection Officer or the responsible department via the following means:

Contact form available on the official website bo-dog.ca

Upon receipt of your inquiry or complaint, bodog will acknowledge receipt and endeavor to provide a response within a reasonable timeframe consistent with applicable law.

If you are not satisfied with the response or handling of your complaint, you have the right to lodge a complaint with a relevant Canadian data protection supervisory authority.

Updates

bodog reserves the right to update this Privacy Policy to reflect changes in legal requirements, operational practices, or improvements in services. Updates will be published on the privacy page and users will be notified of material changes via prominent notices on the website or by direct communication where appropriate.

The date of the most recent revision of this Privacy Policy is June 15, 2025.